According to global payments provider Paysafe Group Plc (LON:PAYS)‘s latest research, over half of consumers (57%) would use voice-activated technology, such as Amazon’s Alexa, to pay for low-value goods and services. One in ten (11%) have already used voice to confirm their identity when purchasing goods online.
Danny Chazonoff, Chief Operating Officer at Paysafe
Commenting on the research, Danny Chazonoff, COO, Paysafe Group, said:
The age of voice has well and truly arrived with the advent of affordable and highly functional smart speakers in the home. As consumers become more comfortable using voice to access services and control their home, it’s only a matter of time before ordering goods and making payments by voice enters the mainstream both via smart devices and mobile.
Understandably with a nascent tech like voice activation, consumers are still apprehensive about security. Our research indicates that consumers are likely to start experimenting with low-value shopping and services, but this will inevitably change as people become more comfortable using voice. Once a user base is established, it can take a couple of years before we see a rapid increase in usage.
Over half (53%) of consumers believe that using voice-activated technology is quicker and more convenient than traditional payment methods. Nearly two thirds (62%) further said that a greater choice of verification methods, such as voice and fingerprint, make them feel more secure about making payments online. Most consumers (81%), however, still feel most comfortable if a password is included in the process.
But while the acceptance of voice in payment scenarios is clearly increasing, consumers are still in two minds about making larger purchases and the security of voice technology.
The research, Lost in Transaction: The end of risk?, explores consumer attitudes to biometrics prior to the roll-out of Strong Customer Authentication later this year. The annual study tracks changing views on payments globally.
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