Investors dump shares of Indian fintech giant Paytm after RBI’s strictures on its payments bank

Shares of Paytm (PAYTM), a digital payments leader in India, were crushed under the weight of investor selling after the Reserve Bank of India (RBI) prohibited its subsidiary, Paytm Payments Bank (PPBL), from conducting new credit and deposit operations, as well as other banking activities including top-ups and fund transfers after 29 February

The PAYTM stock crashed on 5 February to ₹438.35, limit down by 10%, following a staggering 36% fall in the preceding two sessions.

The RBI, India’s Central Bank, issued the directive on 31 January after its inspections at PPBL revealed the bank had failed to comply with some regulations. Non-compliance included Know Your Customer (KYC) procedures, technology infrastructure, and use of funds. The RBI was also concerned about Paytm’s financial and non-financial businesses with promoter group companies.

Allegedly, PPBL also submitted false compliance reports and, in some cases, potentially violated KYC-anti money laundering rules by linking a single PAN card to thousands of accounts.


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PPBL has been treading a thin line on its relationship with the regulator for a while now. In March 2022, the RBI directed the digital bank to stop onboarding new customers and undergo a comprehensive system audit. In October 2023, it imposed a monetary penalty of ₹5.39 crore on PPBL for continued non-compliance with KYC norms and alleged anti-money laundering violations.

Despite the current turmoil, Vijay Shekhar Sharma, Paytm’s founder, has put on a brave front. On Friday, he wrote on X:

For every challenge, there is a solution and we are sincerely committed to serve our nation in full compliance.

However, these regulatory troubles may have prompted Sharma to explore the sale of PBBL’s wallet unit. According to media reports, HDFC Bank (HDFCBANK) and Jio Financial Services (JIOFIN) are possible suitors for the business.

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