Tag: complaints

October 29, 2018 BY Valentina Kirilova

FCA data shows increase in complaints - more than 4 million during 1H 2018

The Financial Conduct Authority (FCA) has just published the complaints figures for regulated firms for the first half of 2018. Complaints continued to increase for the fourth successive half year, reaching a new record level of 4.13 million complaints made to 3,161 firms. This was a 10% increase compared with the previous 6-month period. 98%…

July 23, 2015 BY Maria Nikolova

FCA-regulated firms to have more time to handle customer complaints

Financial firms regulated by the Financial Conduct Authority will have three business days to handle a customer complaint instead of only one.

Tag: complaints

FCA data shows increase in complaints - more than 4 million during 1H 2018

FCA-regulated firms to have more time to handle customer complaints

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