Decagon Raises $35m In Fundraising Drive For AI-Driven Customer Service LeapRate

June 19, 2024 BY Elizabeth Anderson

Decagon Raises $35m In Fundraising Drive For AI-Driven Customer Service

This company claims that it offers a “powerful generative AI platform that mirrors human capabilities, by accurately and autonomously handling complex customer support jobs”. The AI service can reportedly supplement or replace a company’s customer care worker pool. Based on a Reuters report, OpenAI, which was backed by Microsoft Corporation (MSFT), started the current AI…

Exclusive Interview with 4xc's Daina Malta i

July 19, 2022 BY Steffy Bogdanova

Interview: 4XC's Daina Malta: Being traders ourselves, we understand the importance of transparency

LR: I know that supporting your customers is important to you. Can you tell me how 4XC gives the right support to its clients? Daina: Being a No-Dealing Desk company, the success of our clients is paramount. Good support doesn’t mean just fixing the problems that might arise, it means adding value to our clients…

September 18, 2017 BY LeapRate Staff

Success in Customer Service

The following article was written by Adinah Brown, content manager at Leverate. Good customer service today goes well beyond handing out points for frequent purchases, especially when the average consumer’s relationship with brands is polygamous. Even the most loyal of customers cheats on their favorite brand, and one bad experience will send them on a social…

June 30, 2014 BY Andrew Saks-McLeod

The FX vs Binary conundrum: Optimove uses hi-tech to compare trader activity in two sectors

Optimove assesses the difference in trader activity between FX and binary options businesses in order to ascertain the need for a systematic approach to client retention - a factor which is a high priority for all firms in the industry.

Tag: customer service