Tag: PPI

FCA clarifies fairer treatment of regular premium PPI complaints
November 07, 2018 BY Valentina Kirilova

FCA clarifies fairer treatment of regular premium PPI complaints

The Financial Conduct Authority (FCA) has today issued final guidance that clarifies its expectations about the handling of certain regular premium payment protection insurance (PPI) complaints. The FCA is also proposing new rules requiring firms to write to around 150,000 consumers who had previously complained unsuccessfully to tell them they can make a new complaint and remind them…

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FCA clarifies fairer treatment of regular premium PPI complaints
October 24, 2018 BY Valentina Kirilova

FCA publishes PPI complaints deadline progress report

The Financial Conduct Authority (FCA) has today published an update on the progress of its payment protection insurance (PPI) consumer communications campaign and supporting supervisory work. The campaign has succeeded in increasing consumers’ understanding of PPI and how to check if they have had it, as well as awareness of the deadline for making complaints.…

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April 04, 2018 BY Valentina Kirilova

Animatronic Arnie is back to boost PPI deadline campaign

The animatronic head of Arnold Schwarzenegger is back today to remind people to check whether they had payment protection insurance (PPI) and make a decision about whether to make a complaint before the deadline on 29 August 2019. In the new TV ad and themed radio adverts, Animatronic Arnie highlights that PPI was sold alongside a…

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August 17, 2017 BY Valentina Kirilova

FCA launches a payment protection insurance campaign

UK financial regulator Financial Conduct Authority (FCA) announced that will soon be launching a campaign to inform people about the 29 August 2019 deadline to complain about payment protection insurance (PPI). This campaign will complement the regulatory and supervisory work we have done – and will continue to do – around PPI. The consumer campaign…

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April 26, 2017 BY Valentina Kirilova

FCA publishes first set of data under new complaints rules

The Financial Conduct Authority (FCA) has published data on the number of complaints reported by firms under new rules which came into force on 30 June 2016. The total number of complaints reported by firms in the second half of 2016 was 3.04 million. This number is higher than previous reporting periods because under the…

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March 02, 2017 BY Valentina Kirilova

FCA to place a deadline on PPI complaints

The Financial Conduct Authority has today confirmed that it will introduce a deadline for making new payment protection insurance (PPI) complaints. The final deadline for making a new PPI complaint will be 29 August 2019. To encourage consumers to decide whether to act about PPI before the deadline, the FCA will run a two-year consumer…

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